Refund Policy

1. Scope

This policy covers paid LightConsen cloud subscriptions, purchased credits and paid marketplace content, sold by LightConsen LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA. Our downloadable applications are free of charge, so no refund arises for them.

2. Cancelling a subscription

• You can cancel at any time from your account, or by writing to support@lightconsen.com from the address on the account.
• Cancellation stops the next renewal. Your plan stays active until the end of the period you have already paid for, and you keep the credits granted for that period.
• Cancelling is not the same as a refund — see below.

3. Refunds for subscriptions

• First purchase of a plan: if you ask within 14 days of the charge and have used no more than 20% of the credits granted for that period, we refund it in full. Otherwise we refund the unused part, pro rata, at our discretion.
• Renewals: we refund a renewal charge if you ask within 7 days of the charge, provided fewer than 20% of that period's credits have been used.
• Service failure: if a paid Service is unavailable for a significant part of a billing period and we cannot fix it, we will refund the affected period pro rata on request.

4. Credits and marketplace content

• Credits included in a plan are refunded only as part of a subscription refund under section 3.
• Separately purchased credits are refundable within 14 days of purchase, to the extent they are unused.
• Credits already consumed — including on paid experts, skills or connectors from the marketplace, and on cloud AI usage — are not refundable once the item has been delivered or used, because the underlying cost has already been incurred. If content is defective or not as described, tell us and we will replace it or restore the credits.

5. How to request a refund

Write to support@lightconsen.com with the account email address, the date of the charge and the reason. We reply within two business days and, where a refund is due, issue it to the original payment method within 5 business days of approving it. Your bank or card issuer may take longer to show it.

6. Purchases made elsewhere

If you bought a subscription through an app store or another reseller, their refund rules and process apply, not this one. We cannot refund a purchase we did not process.

7. Exceptions and chargebacks

This policy does not limit any right to a refund that the law gives you where you live, including consumer rights that cannot be waived. If you believe a charge is wrong, please contact us first — we would rather fix it than have you file a chargeback, and we may close accounts with unpaid or reversed charges.

8. Changes

We may update this policy. The version in force when you were charged applies to that charge, and material changes will be posted here with a new effective date.

9. Contact

LightConsen LLC
30 N Gould St, Ste N, Sheridan, WY 82801, United States
support@lightconsen.com